At FriendsofHappiness.com, we strive to ensure the satisfaction of our customers with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with our refund and returns policy outlined below.

1. Refund Policy: We offer refunds on purchases made through FriendsofHappiness.com under the following conditions:

• The request for a refund is made within 7 days of the original purchase.
• The item to be refunded are unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase, such as a receipt or order confirmation, is provided.
• If approved, your refund will be processed to your original payment method within [5–7] business days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

2. Returns Policy: We accept returns for exchange or store credit on purchases made through FriendsofHappiness.com under the following conditions:

• The request for a return is made within 7 days of the original purchase.
• The item to be returned are unused, in their original packaging, and in the same condition as when you received them.
• Proof of purchase, such as a receipt or order confirmation, is provided.

Please note that shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

3. How to Initiate a Refund or Return: To initiate a refund or return, please contact our customer service team at email address or phone number. Provide your order details and reason for the refund or return request. Our team will guide you through the process and provide further instructions on returning the item.

4. Exceptions: Certain items are not eligible for refund or return, including:

• Gift cards
• Downloadable software products
• Perishable goods
• Personalized or customized items

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect for our records and to expedite the resolution process.

6. Changes to This Policy: We reserve the right to modify or update this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us.

This Refund and Returns Policy applies only to purchases made through FriendsofHappiness.com and is subject to change without notice.